REBOOKING AND RESERVATION POLICY
Rebooking or changes can be made up to 30 days before your scheduled departure but this is subject to availability and a rebooking fee of 40 USD per person will apply. Your reservation is transferable to another traveler but a 40 USD per person will be charged.
For reservation that will be affected by COVID-19, you can rebook/reschedule your trip free of charge. Send an email to confirm rebooking along with supporting documents.
CANCELLATION AND REFUND POLICY
The ONLY time we cancel our expeditions is when a severe weather warning has been announced and when the Coast Guard did not grant us clearance to travel. When our expeditions get cancelled, we automatically reschedule within the next two days. If you cancel within this period, no refund shall be made. Please make sure that when this occurs, your travel insurance will shoulder it. We will only issue a full refund if we, Tao Philippines, cancel the full trip.
If you wish to cancel your trip, then you will be charged a cancellation fee of 50 USD per person. 50% of your full payment will be forfeited if notice to cancel, is less than 30 days before your scheduled trip. We will not refund any amount if you cancel 3 days prior to your expedition date. This also applies to cancellation or reducing the number of traveler.
No refunds will be made if you do not show up for your scheduled departure.
For reservation that will be affected by COVID-19, you can ask for a refund of the total payment received less bank fees. Send an email to process your refund along with supporting documents
FORCE MAJEURE POLICY
Tao Philippines shall not be held liable to its guests for any loss or damage, of whatever kind or nature, which may be suffered by the guests including but not limited to delays, cancellation of flights, missed flights, unused room reservations, other itineraries and prohibition of boat navigation as mandated by the government authorities due to weather disturbance as a direct or indirect result of the failure on the part of the company to fulfill and/or comply with its obligations under its Booking Policy with the said guests. If said fulfillment and/or compliance were prevented, hindered, delayed or rendered impossible by reason of circumstances or events beyond the reasonable control of the company., including but not limited to acts of God, acts of any governmental authority, war, rebellion, epidemic, riots, strikes and/or other labor disputes or disturbance, accident, fire, flood, storm, or other related
circumstances or events affecting the capability of the company to fulfill and/or comply with its aforesaid obligations.