Please don’t hesitate reaching out to us by clicking the blue chatbox icon on the lower right portion of your screen.
INSTAGRAM & FACEBOOK
WhatsApp: +63 908 890 8033
Working hours: 8am to 8pm Philippine time
HOW TO BOOK
Click ‘Find a Trip’ button on the menu bar. Enter a date you would like to depart. Browse the options of departures. If you would like to refine your search then fill out the fields to narrow your search. Once you have found a trip that suits you then we suggest that you look for flights to Palawan to make sure they are available. You must be in the town of your departure at least one day before your trip is scheduled to depart. You will need to attend a briefing in the Tao office in the evening before departure. Further information will be given about this upon receiving your booking confirmation. Once you have picked your trip, click ‘Reserve’. Check the details are correct and fill out the form for each traveller in your group by clicking add traveller. Follow the payment instructions to secure your booking. You will receive a booking confirmation e mail with instructions on what to do next.
Need extra help? We are very happy to assist. Please don’t hesitate reaching out to us by clicking the blue chatbox icon on the lower right portion of your screen
We are looking forward to share this awesome experience with you.
CANCELLATION AND REFUND POLICY
The ONLY time we cancel our expeditions is when a severe weather warning has been announced and when the Coast Guard did not grant us clearance to travel. When our expeditions get cancelled, we automatically reschedule within the next day. If you cancel within this period, no refund shall be made. Please make sure that when this occurs, your travel insurance will shoulder it. We will only issue a full refund if we, Tao Philippines, cancel the full trip.If you wish to cancel your trip, then you will be charged a cancellation fee of 50 USD per person. 50% of your full payment will be forfeited if notice to cancel, is less than 30 days before your scheduled trip. We will not refund any amount if you cancel 3 days prior to your expedition date. This also applies to cancellation orreducing the number of travelers.
No refunds will be made if you do not show up for your scheduled departure.
FORCE MAJEURE POLICY
Tao Philippines shall not be held liable to its guests for any loss or damage, of whatever kind or nature, which may be suffered by the guests including but not limited to delays, cancellation of flights, missed flights, unused room reservations, other itineraries and prohibition of boat navigation as mandated by the government authorities due to weather disturbance as a direct or indirect result of the failure on the part of the company to fulfill and/or comply with its obligations under its Booking Policy with the said guests.
If said fulfillment and/or compliance were prevented, hindered, delayed or rendered impossible by reason of circumstances or events beyond the reasonable control of the company., including but not limited to acts of God, acts of any governmental authority, war, rebellion, epidemic, riots, strikes and/or other labor disputes or disturbance, accident, fire, flood, storm, or other related circumstances or events affecting the capability of the company to fulfill and/or comply with its aforesaid obligations.
REBOOKING AND RESERVATION POLICY
Rebooking or changes can be made up to 14 days before your scheduled departure, but this is subject to availability and a rebooking fee of 50 USD per person will apply. Your reservation is transferable to another traveler but a 50 USD per person will be charged. Should you decide to rebook from a longer Tao trip experience to a shorter one, no refund will be made, and a rebooking fee will apply.
Travel Agency Booking
The Tao experience is not for everyone and therefore it is important that our services are not miss sold to someone.
It is important that we have communication with the guest so that we make sure that they are right for the trip.
If you are arranging your Philippine visit with an agent then email us first to know that you understand our trips and the rest of the booking can be done by agentsWe do not do commission basis bookings.