Contacts and Bookings

General Enquires

To join a trip, you need to fill up the application form on your chosen Tao Experience trip.

The ‘TAO TRAVEL INFORMATION’ section has all the details that you need. Please make sure that you have read the information provided in our website. We will not answer any e-mail inquiries that are already answered on our website.

We cannot offer personal advice to help plan the rest of your holiday in the Philippines. So please do not expect us to answer any question about flights and onward travel details. If you do have a question that is not already answered here then you can send an e mail to [email protected]

For any other enquiries the only way to contact us is via e-mail, however we spend most of our time working in the remote islands so sometimes it may take a few days to answer e-mails so please do not expect an immediate response, electricity and internet are not always available from the islands. Your patience is appreciated!

Payments and Cash

We require a 50% deposit to confirm your reservation. This is payable by PayPal or Bank Transfer. Please be advised that there is an additional 4.4% charge for PayPal payments. You do not need to be registered with PayPal to make a payment. Instructions on how to pay will be included in your booking e-mail.

Your remaining 50% balance is due before your scheduled trip. You can use the link provided in the confirmation email that we have sent you when you paid your deposit. You can also transfer the remaining amount to our local bank. Please transfer the payment 2 weeks before your trip as it may take 3 to 5 business days or more for the payment to clear. You can also pay your balance upon checking-in before your trip (CASH only).

Tao unfortunately does not have any credit or debit card terminal in our office. If you wish to pay using your card, we will send you a PayPal invoice for the remaining balance plus the 4.4% PayPal fee. For card security reasons PayPal can sometimes block payments if you are travelling.

Paying your remaining balance in advance will help avoid bringing lots of cash when you travel. Access to cash is limited in Palawan. The banking infrastructure is still developing as it is one of the most remote part of the Philippines. There are only cash machines in Puerto Princesa and Coron, but not in El Nido. You will need to withdraw sufficient cash to travel through Palawan. You can change foreign currencies in El Nido and Coron (USD, GBP, EUR) but the exchange rate in Palawan is significantly lower than that of international currency sites.

Cancellation and Refund Policy

We only cancel a trip if there is a severe weather warning or if there is a typhoon and the Coast Guard does not give us clearance to leave. If our trip cannot proceed on the scheduled departure date, we will reschedule in the next two days. If you cancel, we will not refund your payment as we were able to move the trip. Make sure that your Travel Insurance will cover this in case it will happen. We will only issue a full refund if we are the one who cancelled the full trip.

If you wish to cancel a trip entirely then you will lose your 50% deposit if notice is given less than 30 days before your scheduled trip. This also applies to cancellation or reducing number of person booked for open group and private trips. Refund will be done via PayPal. The transfer charges will be deducted from the refund amount.

We will not refund any amount if you have cancelled 3 days before your scheduled departure.

Rebooking and Reservation Policy

Rebooking is possible up to 48 hours before your scheduled departure. Reservation is transferable to another date and/or direction free of charge if we are notified at least 10 days before departure, but subject to availability.
If we received the notification less than 10 days (based on your original booking date), a rebooking fee of Php 2,000.00 per person will apply for both Private and Open Expedition.

Reservation is also transferable to another person free of charge if we have been notified at least 10 days before the scheduled departure. There is a charge of Php 2,000 if notification is given less than 10 days.

Travel Agency Booking

We cannot book any travelers who do not have an email correspondence with us. We need to know what kind of travel experience they want and if our trips suit them. We don't want a problem in the middle of the remote islands so even before the trips we have a briefing and may ask questions. Unfortunately we cannot book travel agents who have not experienced our trips.
If you are arranging your Philippine visit with an agent then email us first to know that you understand our trips and bookings will be done by agents with and let them know that we do not do special request like airport pickups and accommodation bookings.
We definitely do not do commission basis bookings.

Emergency Contact Numbers

We will not entertain inquiries or follow up about your booking by phone. These numbers are for emergency and last minute bookings only. Do not use this number for general inquiries, advance booking or to follow up an application. The people on the other end of the line do not have access to this information. To apply for the expedition, please email us at [email protected]

EMERGENCY CONTACT NUMBER
EL NIDO OFFICE: +63 998 535 0672
CORON OFFICE: +63 920 978 8457 / +63 917 522 2527

Please also consider the time difference as midnight or very early morning calls are definitely unacceptable.

All regular enquiries can be sent and answered by e-mail, we will only entertain last minute bookings. E-mails can take up to 5 days to answer so please be patient. Electricity and internet is not always available from the islands.